Yes, we are required to collect HST/GST for deliveries within Canada. International orders will not incur any Sales Tax.
Many of our popular items are offered as a pre-order, meaning the item is reserved for you but it is not yet available in our warehouse. As you know, good things take time and your pre-ordered item is estimated to ship up to 3-4 weeks in the future. If you are looking for a more accurate estimate on a particular pre-order product, please email us at firstname.lastname@example.org.
Absolutely! As long as you contact us before your order is shipped. To make a change to your order, please contact our Customer Service team at email@example.com as soon as possible.
Information you can change: Item(s) ordered Shipping address Contact information
Our items are all priced in United States Dollars, but we've included a currency conversion option on our website to help estimate the approximate amount in your local currency. At checkout, PayPal or your credit card company charge you the USD equivalent in your local currency, which may be different than our estimates as it is based on your local exchange rate.
We’re happy to accept all major credit cards - Visa, MasterCard, American Express, Discover, Diners Club, and JCB. You can also pay using PayPal.
All transactions are processed in U.S. Dollars, but please feel free to change the store view to display other currencies while shopping.
All of our robes one size fits most, with easy-to-adjust removable wrap sash and tie closures. For all of our robes, you can review detailed measurements on each product page for individual fit. We recommend that you have your exact measurements in order to ensure the kimonos will fit. If you have specific questions about the fit of an item, give us a shout at firstname.lastname@example.org
We recommend either steaming or ironing the fabric inside out on a low heat/silk setting. Avoid holding the steamer or iron in one spot for too long to prevent scorching.
Laundering instructions are listed on each kimono robe's product page, as well as on the robes themselves, so please be sure to check the details for specific instructions. Here is the general guideline for some of our kimono robes:
Our satin robes can either be hand-washed cold or machine washed cold in gentle/delicate cycle, then hung dry or tumble dried on gentle/cold air cycle. Dry cleaning is always best for fabric preservation.
Our silk robes can be machine washed in cold water on a gentle/delicate cycle and either hung or tumble dried on gentle/cold air cycle. However, the best laundering method to maintain the integrity of the silk fabric and color intensity is still through dry cleaning.
For all return-related questions, please refer to our full Shipping Policy for details.
For all return-related questions, please refer to our full Return Policy for details.
We are an online only boutique. Our head office is located at 145 King Street West, Toronto, Ontario M5H 4G2.
Please contact us directly to know which address you should ship any returns to, as each customer is associated with the closest fulfillment centre to their geographic location.