Returns & Exchanges

Items that are unworn and unused, with original packaging materials and tags attached, are returnable within 14 days of delivery date.

In order to adhere to social distancing mandates and protect the safety of our staff, please kindly note it will take up to 10 business days to inspect and process your return once it has been delivered.

If approved, a refund in the original method of payment or store credit will be processed immediately. Original shipping charges are non-refundable & we do not cover the cost of return shipping. You will be notified if there are any issues with the return.

To submit a request:

Email us at info@kimonol.com with your order number in order to begin the return process. 

WHAT ITEMS ARE RETURNABLE?

  • In original condition
  • With original packaging, tags and accessories
  • Within 14 days of delivery date

WHAT ITEMS ARE NON-REFUNDABLE?

  • All sale items are Final and cannot be returned or exchanged.
  • Free gifts or promotional items
  • Used, worn, soiled or altered

HOW DO I INITIATE A RETURN?

  • Email us at info@kimonol.com with your order number and email address and let us know what items you would like to return
  • All requests are reviewed within 2 business days - if approved, you will receive shipping guidelines, otherwise we will contact you for more details
  • Ship packages back with tracking service
  • All returns requests must be received within 14 days of delivery date

HOW SOON WILL I GET MY REFUND?

  • In order to adhere to social distancing mandates and protect the safety of our staff, kindly note that it will take up to 10 business days to inspect and process your return once it has been delivered. Thank you for your patience and understanding.
  • Refunds are in the original method of payment, please note it may take up to 5 business days for the refund to show on your bank statement. 

WHAT IF I WANT AN EXCHANGE?

  • For fast processing, exchanges are done in the form of a new order
  • Return the original order & place a new order for the item you want
  • You can choose to either place the exchange order right away, or later when your refund is processed

ARE THERE ANY FEES FOR RETURNS?

  • Customer is responsible for the cost of shipping back the product to our Toronto, Canada location
  • Original shipping charges are non-refundable